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Can you recover email I've deleted from the shared hosting environment?
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Last Updated
11th 2008f May, 2008

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Yes!

We backup your mailbox every day for 30 days, and so can recover your mailbox in the shared environment up to 29 days in the past. This means that you can contact us with a request to restore your mailbox from, for example, 3 weeks ago, so that you can retrieve a message you deleted at that time.

We will restore your mailbox under a different name, such as old_mailbox, you can login, find your information, and send it to yourself. Typically, we will delete the restored mailbox after 24 hours.

Given these requests are not abused, we perform this service free-of-charge for both Personal & Business Hosting clients.

Note that you may keep your mail in your account as long as you like, there is no restriction. Our backup gives us the ability to recover even deleted email, as does our SOX Compliance service, which extends the capability even further.

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