Available 24x7, you can sign up and receive login info in a few minutes, even on the weekends, even in the middle of the night on holidays.  The 01.com ordering and activation process is entirely automated for your convenience, so you can be up-and-running in minutes.

After confirming your order, you are charged and refunded $1 to validate your order, and after you see the "thank you for your order" screen, within a minute you'll receive a "welcome" email from our system.  If you don't receive this Welcome email, check your spam filter for email from billing@01.com, and also verify you entered your correct email address!

Step-by-step, what happens next:

1. Login email. In less than 10 minutes you will receive an email from billing@01.com with your setup information, and further instructions for your first, domain administrator's mailbox. You may login to your 01.com Zimbra account at that time! 
   
   Both your zimbra admin, your web mail account, the help desk and your anti-virus and spam administrator use the same username/pswd: your full domain administrator's email address and password.  As you may notice when you first login to your webmail, this first mailbox is subscribed to our Help Desk News by RSS to communicate service changes and secheduled maintenance, and also automatically added to our List & Alerts server, our alternate method to contact you by email based on preferences you set.
   
2. Help Desk.
   1) Put our help desk AIM/iChat handle on your buddy list!!  We use an email address as our AIM name: help@01.com.  It is the best way to contact us, as it enables us to share URLs, screen shots and more information responsively and efficiently.
   2) Next we recommend you login to our online help desk system, enter our illustrated Knowledgebase, and go to our Hosting/Getting Started section. There we have a mail client setup section with illustrated instructions on how to configure common mail clients for Windows and Mac, such as Outlook, Thunderbird and Mail.app, as well as how to migrate your mail (migration), sync connectors, additional options and best practices. 
   3) We also encourage you to add other team members to our List and Alerts server, set your contact preferences and alternate email address, and subscribe others to the News.
   
3. Configuring your mailboxes. With full access to your systems and our support, you may start adding and configuring mailboxes, mailbox aliases, and distribution lists (mailing lists) using your domain admin control panel (shortcut: https://zimbraadmin.01.com ).  Note that the domain admin control panel is only available to clients with business hosting plans, and is a priviledge provided to the first mailbox, and optionally others using the domain admin control panel.  Video instructions and demos of the domain admin control panel are located here.
4. Requesting optional upgrades.  Other options, features and settings such as adding native sync for Blackberry devices, Archiving and Discovery (a SOX/Hippa compliance) service, customizing web mail with your logo (branding), enabling more than 99 mailboxes for you, altering throttling preferences, or adding additional domain aliases, will require the assistance of our support team.  Please use our web help desk to open a ticket for support.
5. Changing your MX records. Once you have setup your mailboxes, you will change your MX record in your domain name (DNS) settings at your DNS host, or obtain our assistance to help you make that change with, and even for you.

Complete!

Please note that when you place your order, your chosen domain is configured automatically on the 01.com servers.  Mail will not be directed to your domain on the 01.com servers until you change your MX record in your DNS.  The exception to this rule is for existing clients using the 01.com servers, including 01.com team members: for these users, the 01.com mail server will attempt delivery only to the domain installed locally.  For example, prior to switching your MX record, if you're wondering why you haven't received responses from 01.com team members, check your mailbox on the 01.com server, because our messages, sent through the 01.com servers, will be delivered there.