Relative to waiting to see your doctor, yes, it's instant. Not only Monday through Friday, but also, like our live support, 24/7. You can sign up and receive login info in a few minutes, even on the weekends, even in the middle of the night on holidays. Our live support is also reachable at those times.

But it's not our support team that's sending you your login info, the 01.com ordering and activation process is entirely automated for your convenience, so you can be up-and-running in minutes.

After your credit card is accepted, you are charged and refunded $1 to validate it, and you see the "thank you for your order" screen, within a minute you'll receive a "welcome: email from our system, with a link back to the Billing Manager page from which you ordered services. If you don't receive this email, or the Welcome email, below, check your spam filter, and verify you entered the correct external email address!

Next:

1. Welcome email. In less than 5 minutes you will receive an email from our system with your setup information, and directions. You can login to your 01.com Zimbra account at that time! Both your zimbra admin, your web mail account, the help desk and your anti-virus and spam administrator use the same username/pswd: your full email address and password.
2. Help Desk. Next you'll login in to our help desk system, and go to our Hosting/Getting Started section. We also have a mail client setup section with illustrated instructions on how to configure common clients for Windows and Mac, such as Outlook, and Mail.app, as well as how to migrate your mail (migration), the sync connectors, additional options, and best practices.
3. Setting your preferences. In the background, while you're reading about your MX records, and searching our knowledgebase for any answers that aren't obvious, our systems will be quietly installing your domain into our back-up MX server, and enabling access to our secure anti-virus and anti-spam administrator, a process that usually takes no more than another 5 minutes. As a Zimbra domain admin, you automatically have access to your own anti-spam and virus preferences, and black/white lists, as well as those for your domain as a whole.
4. Configuring your mailboxes. At this point less than 10 minutes have passed, you have full access to our systems and support, and you can start configuring your account, by setting your spam preferences, and adding and configuring mailboxes. If you have more than 50 mailboxes to migrate, you may choose to only move some over at a time, read here.
5. Requesting optional upgrades. Any items like Blackberry devices, or Archiving and Discovery (a SOX/Hippa  compliance) service, customizing your web mail with your logo (branding) or enabling more than 99 mailboxes for you, which require our assistance, you use our web help desk to open a ticket and request, or simply call us at 888-663-3250 x4.
6. Changing your MX records. Once you have setup your mailboxes, you will change your MX record in your domain name (DNS) settings at your DNS host, or obtain our assistance to help you make that change with, and even for you.

Complete!

Please note that when you place your order, your chosen domain is configured automatically on the 01.com servers.  Mail will not be directed to your domain on the 01.com servers until you change your MX record in your DNS.  The exception to this rule is for existing clients using the 01.com servers, including 01.com team members: for these users, the 01.com mail server will attempt delivery only to the domain installed locally.  For example, prior to switching your MX record, if you're wondering why you haven't received responses from 01.com team members, check your mailbox on the 01.com server, because our messages, sent through the 01.com servers, will be delivered there.