A mailbox is an email address where one receives and through which one may send email. Mailboxes are stored on specialized computer systems called mailbox servers, part of the 01.com Zimbra Cloud Hosting environment, governed by this Agreement and SLA. This FAQ specifically answers what is a mailbox in the 01.com Zimbra Cloud Hosting environment?
Some answers here do not apply to customers with their own, independent Zimbra servers, either hosted at a 01.com data center (aka "dedicated" or "premium" hosting) or otherwise on customers' premises, or a third-party data center (aka "remote maintenance", "managed services", "ServerCare" or "XtendedCare").
Support. Best practice is to select from one to three people from your organization to act as your point(s) of contact (POC) with 01.com. Your POC(s) should be more technically inclined people interested in providing basic answers and troubleshooting for your team, and escalate issues as necessary to collaborate with 01.com support. Your POC must have a mailbox in the 01.com Zimbra Cloud, and may request support from 01.com (1) by chat (AIM/iChat name = help@01.com), (2) after login to our online help desk through our web ticketing and issue tracking system, (3) by registered email after at least one log in to our online help desk, and (4) by telephone available toll-free in 20 countries. Support is currently provided free-of-additional-charge by our U.S.-based team, see our Scope of service.
Licensing. All mailboxes are licensed with the top-of-the-line Zimbra Network Professional Edition, and have free access to the Zimbra Outlook Connector (ZCO), the Apple iSync Connector, J2Me Client, Zimbra Desktop, Toaster, .PST import tool software, and Zimbra Mobile (see below). Upgrades and updates are provided free-of-additional-charge.
Zimbra Mobile. Included with Annual and Monthly term accounts. iPhone, Windows Mobile and Palm over-the-air (OTA) sync. This sync is automatic and close to real-time ("push").
Blackberry. POP/IMAP is included free, native BES (Blackberry Enterprise Server) licensing is optional per mailbox.
Limits. The 01.com Zimbra Cloud Hosting environment is designed for SMB, organizations with between 1 and 500 team members. Larger organizations may consider their own, dedicated Zimbra server(s), managed by 01.com at its data center(s), or remotely by 01.com at your own office or data center (on-premises).
Number of mailboxes. 1 to about 500. You may add mailboxes at any time, independently, through your secure domain admin control panel (see video tutorials).
Attachment size. Up to 50MB for sending and receiving.
Throttling. As part of our comprehensive anti-spam policies, we throttle outbound mail. To send out many hundreds or even thousands of emails in a day, login to our online help desk ticketing system to request we raise the throttling limit for any of your mailboxes temporarily or permanently.
Security. 256-bit SSL for both sending and receiving (HTTPs, IMAPs, SMTPs, LDAPs).
API. Every mailbox is available securely via Zimbra's SOAP and REST API, for integration.
Number of people. It is expected that each mailbox will only be used by one person. See Fair Use, section 19. in our Agreement.
Number of software-clients and devices. Each mailbox may be accessed by many different software clients and devices at the same, and close to the same time. For example, you may use the software-client Outlook at the office, a Mac at home, a Blackberry on the road, sometimes an iPod Touch, and when none are accessible, login securely through the web. With a mailbox at 01.com, on all of these software-clients and devices, your email, calendar and contacts may be synchronized over-the-air.
Usage. Each mailbox has a size reported by 01.com in gigabytes (GB) of the total electronic data it stores at any one time. The total size of a mailbox at a time of Reporting is known as mailbox or archive Usage, because it's how much data is used by that particular mailbox.
Dynamic. The size of each mailbox usually varies over any given period based on, for example, the email messages deleted and received, and associated attachments.
Measurement. The size of a mailbox includes all email viewable in any folder, attachments, calendars, contacts, tasks, documents, briefcases, files, and other information directly associated with a mailbox and its user.
Retention. Email and data in your mailboxes are set to remain there until you cause them to be deleted, except for the messages in the Trash and Junk directories. That is, the default email message lifetime is unlimited, except for messages in the Trash and Junk folders, for which it is 30 days. You may submit a request to personalize this setting for your organization or for a particular mailbox.
Backup data. Provided free-of-additional-charge, backup data is not included in Usage measurements and reporting. When you create a new mailbox it enters our automated backup cycle. 01.com begins both full and incremental data back ups of new mailboxes within 16 days. These backups are intended to enable the restoration ("roll-back", "un-delete", "restore") of an entire mailbox up to 48 days in the past. Note that these free mailbox backups may take 3 times more space than mailbox Usage alone.
Bandwidth. The transfer of data to and from 01.com's servers is provided free-of-additional-charge.
Quota. Mailbox sizes are by default limited in size, restricting each mailbox's Usage. This size-limit is known as a Quota.
Independence. Each mailbox may have its own Quota, different or the same from any other mailbox in your domain.
Range and units of measurement. 0, or a greater, whole number. Quotas are measured in MBs, megabytes, where there are approximately 1000 MBs in 1 GB.
0 ("zero" or "unlimited"). The default setting for new Annual-term mailboxes and legal compliance archives. When you set a quota for a mailbox to 0, you have given the mailbox no size limit. Setting a mailbox's Quota to 0 enables the option for Usage-based pricing for that mailbox (see Reporting, below).
Changing quota. Quotas are set by 01.com during initial automated account setup. With Cloud Hosting, you may change the Quota yourself at any time, depending on your account type and term, using the self-service Zimbra administrator's control panel (see video FAQ).
Default settings. New mailboxes already have a starting quota known as the default Quota.
Behavior. By default, when a mailbox reaches 90% or more of its Quota, we automatically send a warning to the mailbox. If a mailbox reaches 100% of its Quota, it is full and messages can no longer be received in by the mailbox, nor can you add other types of data until you either A) remove some data to make more room, or else B) raise the mailbox's Quota. For up to 5 days 01.com will continue to store in-bound mail for delivery to a full mailbox, and after that time if neither option A) nor B) is taken then email will be returned to the sender.
Aliases. Mailboxes may have pseudonyms called Aliases, or mailbox aliases, unlimited and provided free-of-additional-charge by 01.com. For instance, if ones mailbox is called "myname@mycompany.com", one may have aliases of info@mycompany.com and sales@mycompany.com. Aliases may only be created through the domain administrator's control panel, for domain names and domain name aliases you control, have installed on and directed email to the 01.com servers. Aliases are only 1-to-1 mappings for email addresses in your own domains.
Personas. Each mailbox has a primary identity, shown to recipients as the "From" address. Mailboxes may have additional identities, called Personas, unlimited and provided free-of-additional-charge by 01.com. For instance, in the example above in 3. Aliases, you may create a Persona to send "From" info@mycompany.com or sales@mycompany.com. Unlike Aliases, you may even have a Persona for domains you do not control, so that you may, for example, send "From" myname@msn.com. This is particularly useful to centralize your email receipt and sending at 01.com, by forwarding from myname@msn.com, and other email addresses, so you have one place to track sent and received email. Folders and signatures may also be associated automatically with Personas, see each user's Preferences tab.
Distribution lists. Sometimes you want to share an email, calendar, briefcase, group of contacts, document or task list with a group of other mailboxes. Also provided free-of-additional-charge by 01.com, Distribution lists, also known as a mailing lists, are a group of mailboxes referred to by one email address. For example, email sent to support@yourcompany.com may result in copies being distributed to yourname@yourcompany.com, yourcoworker@yourcompany.com, and associate@yourOutsourcedSupport.com. Distribution lists are 1-to-many mappings of email addresses in your own domain(s) to 1 or more other email addresses in or outside of your own domain(s). Distribution lists may be used freely to forward email to internal or external email addresses.
Reporting. Available only to Zimbra Cloud hosting customers, reporting is available to users with domain admin privileges through the domain admin control panel. Also, 01.com automatically generates convenient, comprehensive reports about your mailboxes. Reporting is available by a variety of means.
Self-generated Reports. Use our Report Request Form to automatically generate a report. **Requirement: you must have domain admin privileges for the domain about which you're requesting the report.** The report will be generated automatically, and sent to your domain admin email address. To prevent abuse, only one report may be generated on any one calendar day.
Courtesy Report. On the 21st of each calendar month, if Reporting shows a balance due for the next month, 01.com sends a Courtesy Report to your Billing Manager contact, informing you of what your balance due may be without changes. The purpose of the Courtesy Report is advanced warning of pending purchases. The Courtesy Report is sent a week in advance of the Billing Report, to provide time for you to review and make changes to your mailboxes, and prepare for the Billing Report.
Billing Report. On the 28th of each calendar month, if Reporting shows a balance due for the next month, If the Billing Report showed a balance due for the next month, 01.com sends an Invoice from billing@01.com to the Billing Manager contact. In the first few days of a calendar month in which an Invoice is due, 01.com automatically charges your payment method (credit card or e-check account) associated with your account in the Billing Manager.
Pricing. This is an overview of our 01.com Zimbra Cloud Hosting Pricing. It only covers pricing differences, and features that have a price, so the very large number of features and services included free-of-charge are, for the most part, not listed here, such as 48 days of un-delete. Please reference our Zimbra Cloud hosting calculator, launched from the top-most-right-corner link on our home page.
Activation/Setup fees. None.
Available Terms. Terms are selected during ordering, setup and installation is automated from our Zimbra hosting secure order form.
Zimbra Cloud - Pro - Annual prepaid. First 30-days free. If you add new mailboxes or features thereafter, new charges are prorated for the remainder of your annual term and calculated at the Billing Report on the 28th of the month, you are emailed an invoice, and charged at the beginning of the next month.
Zimbra Cloud - Pro - Monthly prepaid: First 30-days free. Month-to-month terms. Each month new charges are calculated based on the Billing Report on the 28th of the month, you are emailed an invoice, and charged at the beginning of the next month.
"Closed" Mailbox Status. There are times you may want to keep email available, even though the mailbox is no longer in use, for example, due to turn-over. Customers with month-to-month terms may change the status of mailboxes to "Closed", which disables sending/receiving mail, but also discounts the mailbox to $2.00/month. Mailbox storage fees still apply, if any.
Mailboxes.
Zimbra Cloud - Pro - Annual: $49.99/year
Zimbra Cloud - Pro - Monthly: $4.99/month
Features.
Storage space
Quota-based (monthly-term only). The default for new monthly-term mailboxes. If a monthly term mailbox has a Quota other than 0 or unlimited, it's subject to Quota-based pricing. The Wiki mailbox, which should not be used, is not subject to storage charges and is not considered a mailbox for the purposes of calculating space included free-of-charge.
Included free-of-charge per monthly-term mailbox: 0 GB.
Pooling. Storage used by each mailbox is added together, or "pooled", and this total space is billable for monthly-term mailboxes.
Rounding. For 01.com quota-based reporting, data is rounded to the nearest GB. Rounding occurs after the storage for all mailboxes is pooled.
Pricing.
Zimbra Cloud - Pro - Monthly: $1 to $2/GB/month depending on volume discount (see our Calculator)
Usage-based. The default setting for annual-term mailboxes, and an option enabled per mailbox for monthly-term mailboxes by setting Quota to "0" in your domain admin control panel, aka "unlimited." The Wiki mailbox which should not be used, is not subject to storage charges and is not considered a mailbox for the purposes of calculating space included free-of-charge.
Included free-of-charge per mailbox and archive:
Zimbra Cloud - Pro - Annual: 25GB
Zimbra Cloud - Pro - Monthly: 0 GB
Pooling (annual-term only). The number of your usage-based mailboxes and archives is multiplied by the space Included free-of-charge per mailbox and archive to determine the Sub-total of storage space you may use without additional charge. So for example, if you have 8 mailboxes and 2 archives subject to usage-based billing, you have (10 mailboxes or archives x 25 GB space) = 250 GB space available for your mailboxes' usage. Using your domain admin, you may enable the usage-based billing option by changing a mailbox quota to "0", also called Unlimited.
Rounding. For 01.com usage-based reporting, data is rounded up to the nearest 100MB (tenth of a GB). Rounding occurs after the usage for all mailboxes is calculated.
Pricing. Usage-based for mailboxes and archives:
Zimbra Cloud - Pro - Annual: $2/GB/month remaining in your Term
Zimbra Cloud - Pro - Monthly: $2/GB/month
Switching to usage-based pricing, and back again
You may switch from quota-based to usage-based storage and back again at your convenience.
Included storage. Storage included free with a mailbox switches with the mailbox, and is pooled with the mailboxes and archives of the other type, either usage-based or quota-based.
Annual term extra storage. When you purchase extra usage-based storage, you own it for the remainder of your term. This means if you switch the mailbox back to quota-based storage after purchasing usage-based storage, you still still own the usage-based storage for the remainder of your current term.
Zimbra Mobile (ActiveSync). iPhone, Windows Mobile and Palm over-the-air (OTA) sync. Read more about Zimbra Mobile.
Zimbra Cloud - Pro - Annual: Free
Zimbra Cloud - Pro - Monthly: Free
Blackberry (BES). POP/IMAP from your Blackberry devices is free. The following pricing is for native, automatic, over-the-air sync of not only email, but also tasks, contacts and calendar. Requires Zimbra Mobile licensing (#2, above), and access to the BES network from your cell service provider. Unlimited data plan recommended. Read more about syncing Blackberry devices. No activation fees.
Zimbra Cloud - Pro - Annual: $99.99/year per device. *Special limited-time offer: $59.99/year
Zimbra Cloud - Pro - Monthly: $9.99/month per device.
Blackberry (NotifyLink). POP/IMAP from your Blackberry devices is free.
This pricing is for automated, over-the-air sync of not only email, but
also tasks, contacts and calendar. Requires access to the internet
from your cell service provider, and installation of NotifyLink software on each Blackberry device. Unlimited data plan recommended. Read more about syncing Blackberry devices. No activation fees.
Zimbra Cloud - Pro - Annual: $20/month per device.
Zimbra Cloud - Pro - Monthly: $20/month per device.
Archiving & Discovery (Legal Compliance). Subject to Usage-based pricing only. Read more about Zimbra Archiving & Discovery ("Legal Compliance").
Business Hosting Annual: $18/year per archive.
Business Hosting Monthly: $2/month per archive.
Wiki
The wiki mailbox is provided free-of-additional-charge.
Do not change, use nor delete the wiki mailbox, at risk of causing problems with your entire domain and Zimbra function.
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