• Zimbra Collaboration Suite (ZCS) - Network Professional Edition
• Mac OS X Server
• Apple Xserves
• 256-bit public SSL certificates

This State government Agency with more than staff members supports and oversees 3,000 private attorneys who represent indigent clients in criminal and civil court cases.  Email is a critical piece of the Agency’s daily operations, and they were seeking a reliable and well-supported alternative that might also deliver features such as Outlook synchronization, calendaring and contact sharing.

In 2006, 01.com worked with this Agency to migrate off of their existing, pop email server onto the feature-rich Zimbra Collaboration Suite.  For security and familiarity reasons, the Agency preferred the Macintosh OS X server operating system.

01.com worked with Apple to specify and order Apple Xserves for the Agency, optimize the operating system environment, install Zimbra and 256-bit public SSL certificates to secure communications, and in one night migrate the Agency to the new Zimbra system.

Now with a more reliable solution, with data backed up between the two servers for access in case of disaster, and a better performing solution, with multiple high-performance Xserve servers, the Agency staff could continue to POP their email as usual, and also gained access to new features, including secure IMAP, the state-of-the-art Zimbra Ajax webmail interface, and the Zimbra Outlook connector (ZCO) to sync calendars, contacts and tasks with Microsoft's popular desktop software.

At the Agency’s request, 01.com flew a trainer to help train the IT team supporting Zimbra for the Agency’s staff.  This week of training enabled the Agency to hit the ground running, covering best practices and the most common support issues of that time.

01.com’s tier 3 systems engineers manage monitoring and upgrades for the servers and 01.com’s 24 x 7 help desk team still acts as tier 2 support for the Agency’s technical help desk.  The Agency leverages the 01.com’s broad and deep experience supporting Zimbra to prevent or quickly diagnose both systematic and support issues.

“We’re happy to have an expert to manage a modern groupware server like Zimbra for us.  Our objective is to provide secure, reliable IT services to our team members so that they can focus on supporting the demanding, necessary and statutory job of defending people.  That Zimbra is one of the most affordable groupware solutions available, and 01.com’s services are only a small fraction of what dedicated personnel would cost was an important consideration to our organization, and our taxpayers.”

- KD, Technical Project Lead

Enthused about Zimbra's new iPhone support for push mail and over-the-air sync of calendar and contacts, KD also acts as a customer reference for 01.com.  For privacy she has requested her full name, agency name and logo be held back.

Want to discuss opportunities to deploy Zimbra at your enterprise?  Use our enterprise contact form to have a 01.com sales engineer contact you.