01.com Zimbra FAQ's :: The 10 most common pricing questions about 01.com cloud hosting

Is the calculator accurate?

Yes.
Why does the hosting pricing calculator automatically add Total Space (GB)?

It prevents people from making very unusual and unlikely choices, such as 100 mailboxes with 1 GB of space.
With the Month-to-month term, do I get charged Activation fees?

No. You're not charged activation fees.
How do I know what I'm going to be charged for service?

See: Reporting.
What if I add a mailbox in the middle of a Prepaid Annual Term?

At the next billing period, you will be charged the amount due for the mailbox prorated to the end of your annual term.

For example, if a mailbox costs $49.99/year, and you order one mailbox 6 months into your term, you would be receive a Billing Report on the 28th, be invoiced shortly thereafter, and automatically charged for $24.99 at the beginning of the following month.
Can I receive an invoice?

Yes. In fact every client of the 01.com cloud hosting service does. Shortly after we send out the Billing Report on the 28th of each month, we send out an invoice by email, too. As of March, 2009, we only send invoices to customers that have balances due.
What are your billing periods? When am I charged for service?

After Reporting on the 28th, and then invoicing a day or so after, we automatically charge your payment method at the start of the following calendar month, commonly on the 2nd or 3rd.
How does the free 30 days work for Month-to-month terms?

From the day you receive your login information, your first 30 days are free-of-charge. At the next billing period after that initial 30 days, you'll be charged prorated for the time remaining between the end of your first 30 days and the beginning of the billing period, along with the next month's service.

In your first invoice only you'll see a line-item for mailboxes, and also one for mailboxes prorated. For example, if you sign-up on the 15th of March, you'll receive the 30 days until the 14th of April free-of-charge. At the end of April you'll receive an invoice both for April's service prorated from 15th until the 30th, and May's prepaid service.
How does the free 30 days work for Prepaid Annual terms?

Your Annual Term begins at the beginning of the billing period immediately following the end of your first, free 30 days.

For example, if you sign up for service on June 15, your Term will begin August 1, and you will be charged August 2.
Are there any cancellation penalties? Are there any refunds?

No. And, No. There are no cancellation penalties beyond what you have paid to date.