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What can you tell me about 01.com's data center and infrastructure?
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Last Updated
10th 2009f March, 2009
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Please note our service level agreement for cloud hosting: http://www.01.com/sla.html  Also note that our dedicated and remote services are covered under a different, specialized Master Service Agreement (MSA) and incorporated service level agreement (SLA).

Support

  • 24x7 Emergency Response
  • Help Desk team members have an average of 1.7 years experience supporting Zimbra
  • Help desk supports web, Windows, Mac and Linux desktop connections
  • Help Desk technical support available 7 days a week, including nationally recognized holidays
  • Help desk support via AIM/ichat (help@01.com) - put us on your buddy list!
  • Systems engineering support also available 7 days a week
  • Toll-free telephone support in 20 countries
  • Enterprise web ticketing system and illustrated knowledge base with hundreds of up-to-date articles
  • Primary data center in the central U.S. less than 15 minutes from 01.com's headquarters, in traffic
  • Secondary data center in central Europe

Reliability, Data Backup Strategy & Disaster Recovery Planning

  • 48 days restore/recover/undelete individual mailboxes
  • Periodic full backups
  • Nightly incremental backups
  • Load-balanced, HP Blade Servers, less than 20% average utilization
  • Blade Servers have 4Gb Fibre-channel private backbone to HP storage subsystems
  • Secondary fibre-channel storage subsystem for backups
  • Tertiary online storage system for staged backups to the secondary data center (off-site)
  • More than 50 TB capacity and easy expansion options
  • Spare, stand-by blade servers ready to replace any individual server failure
  • SOP for < 1 hour disaster recovery in event of individual blade server failure
  • Multi-homed internet access (BGP-4), less than 10% average utilization
  • Redundant Cisco routers, switches and server NICs (OSPF)

Primary Data Center Facility Overview

01.com's primary, enterprise data center is located in downtown Chicago, Illinois next to the Chicago Board of Trade (CBOT). The facility has multiple connections to the backbones of the internet (multi-homed), and power grids. With multiple OC-192 connections to the backbones of the internet, the 01.com, carrier-class Data Center is secured by ID cards and palm-print readers.

01.com's secondary, enterprise data center is located in central Europe, is a Tier III+ carrier-neutral data center positioned below a wind-farm, also secured by ID cards and palm-print readers.

All specifications above are subject to ordinary conditions of operation, 01.com's SLA and other terms.
Visitor Comments
  1. Comment #1 (Posted by Michael Mealling)
    Some companies are under regulations such as International Trafficking in Arms Regulations (ITAR) that provide for criminal penalties if you disclose any data to non-US persons under any circumstances. Do your security procedures and infrastructure make it impossible for your employees who are non-US Persons to access any data associated with our accounts?
  2. Comment #2 (Posted by FAQ Admin)
    At this time we don't have any employees who are non-US persons.
  3. Comment #3 (Posted by Anonymous)
    Where is your secondary datacenter?
  4. Comment #4 (Posted by FAQ Admin )
    Amsterdam. We will be releasing more information about it in Q4. Please post non-anonymously in the future, we often do not reply to anonymous questions. Thanks.
  5. Comment #5 (Posted by Brian )
    That's an interesting dilemma! If your standby is out of the country, if you ever fail over, then you'd have non-US people with physical access to the servers, unless you've shipped a bunch of US citizens to Amsterdam.
  6. Comment #6 (Posted by FAQ Admin )
    No dilemma Brian, our team is already distributed, and the secondary data center is remotely managed, it does not require a physical presence except for basic physical maintenance (adding blades, replacing hard drives in an array).
  7. Comment #7 (Posted by Dave )
    SOP for < 4 hour disaster recovery in event of individual blade server failure? Is this a typo? Hopefully it is going to be less than 4 days.
  8. Comment #8 (Posted by FAQ Admin )
    Not a typo. The blades themselves have only RHEL, the operating system, on them. All data is available fibre-attached. So if one fails, we activate a stand-by blade to replace it. In practice, this process actually takes much less time than 4 hours, usually less than 15 minutes, however, sometimes it takes more time to trouble-shoot the situation than it does to recover from whatever caused it.
  9. Comment #9 (Posted by Chris )
    What about SAS70 audits? Ever had to provide one? We need all vendors to have them.
  10. Comment #10 (Posted by FAQ Admin )
    While we are audited by independent security specialists, we have not yet been through SAS70 auditing. If you require this, we suggest that we host in your data center, or we can host services in a third party data center that is SAS70 approved. Please contact us directly for more information, thanks! http://www.01.com/contactms.html
  11. Comment #11 (Posted by Pavan )
    Does Zimbra support Outlook client (if user donot want to migrate)? Are Palm treo phones supported as Active Sync devices? What is average cost per-user-per-month (going by annual rate) for around 40 mailboxes and 3gb memory per mail box and around 15 active sync devices?
  12. Comment #12 (Posted by FAQ Admin )
    Yes, we support Outlook if users don't want to migrate. Palm devices are supported as ActiveSync. Cost is less than $2500, including ActiveSync for all 40 users, and 3GB each for the year.
  13. Comment #13 (Posted by Joshua Morton )
    What is the SOP for disaster recovery in event of a SAN failure
  14. Comment #14 (Posted by Jay Cihla )
    In case of a SAN failure, to restore the system as fast as possible we have spare parts and top-level support from our vendor (HP). Note that we have a secondary SAN to which we perform our backups, and tertiary DR systems which have copies of those backups. With the resilient systems we use, a total hardware failure of the SAN is unlikely, and would probably be resolved without loss of data by replacement of components other than the drives containing the data.
  15. Comment #15 (Posted by Marc Morales )
    As a US based company having your secondary data center in Europe doesn't thrill me. I can foresee a significant performance impact in the event of a failover. What steps have been taken to mitigate that impact, and are you planning to expand your data center footprint in the US? Thanks.
  16. Comment #16 (Posted by admin )
    Our European data center will soon be a tertiary data center, at most. We are in the process of building out a new primary data center in the US, we expect to share more details about the results of this effort in Q3, 2010. Thank you for your comment!
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