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What can you tell me about 01.com's data center and infrastructure?
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Last Updated
23rd 2008f July, 2008
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Please note our service level agreement for cloud hosting: http://www.01.com/sla.html  Also note that our dedicated and remote services are covered under a different, specialized Master Service Agreement (MSA) and incorporated service level agreement (SLA).

Support

  • All help desk team members have a minimum 1 year experience supporting Zimbra
  • Help desk supports web, Windows, Mac and Linux desktop connections
  • Help Desk technical support available live 24 x 7
  • Systems engineering support also available 7 days a week
  • Toll-free telephone support in 20 countries
  • 24 x 7 help desk support via AIM/ichat
  • Enterprise web ticketing system and knowledge base
  • Primary data center less than 15 minutes from 01.com's headquarters, in traffic

Reliability, Data Backup Strategy & Disaster Recovery Planning

  • 3rd party uptime (up-time) monitoring system: http://watcher.01.com
  • Weekly full backups
  • Nightly incremental backups
  • Ability to restore individual mailboxes up to 30 days
  • Load-balanced, HP Blade Servers
  • Servers have Fibre-channel private backbone to storage subsystems
  • Dual-power supply, RAID w/spare disk servers
  • Spare, stand-by blade server ready to replace any individual server failure
  • SOP for < 4 hour disaster recovery in event of individual server failure

Primary Data Center Facility Overview

01.com's primary, enterprise data center is located in downtown Chicago, Illinois. The facility has multiple connections to the backbones of the internet (multi-homed), and power grids. With multiple OC-192 connections to the backbones of the internet, the 01.com, carrier-class Data Center is secured by ID cards and palm-print readers.

Space

  • 10-foot ceiling height clearance
  • Raised floors with structural capacity of 300 lbs./sq. ft.
  • Three-tiered overhead ladder racking
  • Zone 0 Seismic Code Construction

Environmental Controls

  • Temperature of 72 degrees +/- 6 degrees
  • Humidity at 50% +/- 10%
  • Dry-piped, double-interlocked, pre-action fire protection system

Power

  • N+1 electrical design and distribution, including redundant UPS and battery backup
  • Automatic Transfer Switches ensure smooth transition to backup power
  • 24-hour back-up generator
  • 99.999% power availability
  • At least 125 watts/sq. ft. of primary breaker power (with the ability to upgrade)
Visitor Comments
  1. Comment #1 (Posted by Michael Mealling)
    Some companies are under regulations such as International Trafficking in Arms Regulations (ITAR) that provide for criminal penalties if you disclose any data to non-US persons under any circumstances. Do your security procedures and infrastructure make it impossible for your employees who are non-US Persons to access any data associated with our accounts?
  2. Comment #2 (Posted by FAQ Admin)
    At this time we don't have any employees who are non-US persons.
  3. Comment #3 (Posted by Anonymous)
    Where is your secondary datacenter?
  4. Comment #4 (Posted by FAQ Admin )
    Amsterdam. We will be releasing more information about it in Q4. Please post non-anonymously in the future, we often do not reply to anonymous questions. Thanks.
  5. Comment #5 (Posted by Brian )
    That's an interesting dilemma! If your standby is out of the country, if you ever fail over, then you'd have non-US people with physical access to the servers, unless you've shipped a bunch of US citizens to Amsterdam.
  6. Comment #6 (Posted by FAQ Admin )
    No dilemma Brian, our team is already distributed, and the secondary data center is remotely managed, it does not require a physical presence except for basic physical maintenance (adding blades, replacing hard drives in an array).
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