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| Word |
Description |
| SaaS |
Software as a service.
First referred to as ISP (internet service provider), then ASP (application service provider). |
| SAN |
Storage Area Network. A high-availability, highly scalable data storage system.
01.com's shared Zimbra hosting environment uses fibre-channel attached SAN technology.
Also the first word in various names, such as San Mateo.
Learn more |
| scheduled maintenance |
Scheduled systems maintenance, such as upgrading, is communicated via RSS News feed from our private help desk: http://helpdesk.01.com.
Primary data center: 10PM Saturday nights until 10AM Sunday mornings, CST (5AM Sunday until 5PM Sunday, CEST). During this period of time, 01.com may perform systems maintenance activities that may result in down-time for some or all of its clients hosted at its primary data center, located in Chicago, IL, USA.
Secondary data center: 6PM Saturday evenings until 6AM Sunday mornings, CEST (11AM Saturday until 11AM Sunday, CST). During this period of time, 01.com may perform systems maintenance activities that may result in down-time for some or all of its clients hosted at its secondary data center, located in Amsterdam, Netherlands. |
| SMTP |
Simple Mail Transfer Protocol. The service used for outbound mail delivery. 01.com's shared Zimbra hosting environment uses the alternate port, 587, to enable secure, authenticated, outbound email for clients even when their ISP is blocking the common port 25. This is a load-balanced service in the 01.com shared Zimbra hosting environment, and the outbound mail name is smtp.01.com.
Learn more |
| SOAP |
Simple Object Access Protocol, an XML-based messaging protocol used for sending requests for Web services. The Zimbra servers use SOAP for receiving and processing requests, which can come from Zimbra command-line tools or Zimbra user interfaces.
Learn more |
| spam |
Unsolicited commercial email (UCE). Spammers sometimes refer to their output as bulk business email.
01.com has a strong anti-spam policy written into its agreements, and takes measures during sign-up and activation of accounts to make spamming through 01.com unprofitably difficult.
Learn more |
| SPF |
Sender Policy Framework. "SPF allows the owner of an Internet domain to use special format of DNS TXT records to specify which machines are authorized to transmit e-mail for that domain. The main benefit of SPF is to people whose e-mail addresses are forged in the Return-Paths. They receive a large mass of unsolicited error messages and other auto-replies, making it difficult to use e-mail normally. If such people use SPF to specify their legitimate sending IPs with a FAIL result for all other IPs, then receivers checking SPF can reject forgeries, reducing the amount of back-scatter." From the Wickpedia entry on SPF. |
| SQL |
Structured Query Language, used to look up messages in the Message Store database.
Learn more |
| SSL |
Secure Sockets Layer. Also the more modern TLS. SSL provides security for both the password and the following data between two points across the internet, for example, between a computer and a Zimbra server. The 01.com shared Zimbra hosting environment uses SSL to deliver 256-bit encryption for all services, including http, smtp, pop and imap. |
