| Word |
Description |
| 1GB |
One gigabyte, also known as 1000 megabytes (MB). A measure of storage space for electronic data. In the 01.com shared Zimbra hosting environment, Business Hosting mailboxes start with 2 GB for annual terms, and 1 GB for monthly terms, and may be increased as needed by clients directly through the secure Domain Admin control panel. Personal Hosting mailboxes start with 2GB, and may request upgrades from the online help desk. On average, clients in 01.com's Zimbra shared hosting environment use about 1 GB each, although some customers have more than 20 GB or more of storage. 01.com charges $1/month and $12/year per GB for storage for Personal hosting and Business Hosting prepaid annually, respectively, and between $1 and $2 per GB for storage for Business Hosting with month-to-month terms and for dedicated hosting that uses the 01.com fibre-attached SAN (storage area network) for primary data, and data backup. |
| A Record |
A (Address) records in DNS map the host name to the numeric IP address. For Zimbra, the A Record is typically the IP address for the Zimbra server. Learn more |
| Account Manager |
The 01.com system that manages order processing, billing history, administrative contact information, invoicing, automatic payments and service cancellation. For Server Care and Help desk services enterprise clients, this system also stores usernames and passwords for those team members with access to the 01.com Help Desk.
Located at https://admin.01.com
Use the Forgot Password link if you forget your username or password. Note that this system uses an external email address, so that you can, for example, receive login information. |
| activeSync |
A Microsoft technology for synchronizing mobile devices' calendar and contacts over-the-air (OTA). The iPhone v.2 and later software uses ActiveSync, as do Windows Mobile and Palm OS devices. Zimbra supports ActiveSync using the optional, Zimbra Mobile license. Zimbra Mobile licensing is provided free to all clients in the 01.com Zimbra Cloud environment. |
| ad |
Microsoft Active Directory Server. Used in Zimbra as an optional choice for authentication and GAL, along with OpenLDAP for all other Zimbra functions.
Learn more |
| ajax |
Asynchronous JavaScript and XML. A programming language for interactive web pages.
"A primary characteristic is the increased responsiveness and interactivity of web pages achieved by exchanging small amounts of data with the server "behind the scenes" so that entire web pages do not have to be reloaded each time there is a need to fetch data from the server. This is intended to increase the web page's interactivity, speed, functionality, and usability." - Wikipedia.
Learn more |
| alias |
Commonly refers to a "mailbox alias" or to a "domain alias." Mailbox aliases, also known as "also known as” email addresses, are routed to a user at a different email address. For example, "jerry@domain.com" may have an alias "gerry@domain.com" to catch email sent to a misspelling of his name. Or "info@domain.com" might go to "jerry@domain.com." Mailbox aliases are free and unlimited in both the licensed version of Zimbra purchased by enterprises for their own use, and in the 01.com shared Zimbra hosting environment. Domain aliases are domain names that point to other domain names on the Zimbra server. For example, you may own both domain.com, and domain.net. You'd like domain.net to be a (domain) alias of domain.com, so that all mailboxes at domain.com will also receive mail for domain.net. For example, jerry@domain.com will also receive mail into his mailbox destined for jerry@domain.net. Domain aliases are free and unlimited in both the licensed version of Zimbra purchased by enterprises for their own use, and in the 01.com shared Zimbra hosting environment. |
| asav |
The name of the anti-spam and virus system used by 01.com for its Zimbra shared hosting environment. This is a load-balanced, independent, integrated system using Barricade and Defender MX to neutralize viruses and limit spam. It allows each individual mailbox to have its own preferences, white and blacklists, as well as domain-wide preferences, white and blacklists. The system is located here: https://asav.01.com
Learn more |
| Asterisk |
Open source PBX telephone system. 01.com uses Asterisk and soft phones for its communications, to manage in-bound calls to a 24/7 help desk from toll-free phone numbers in more than 20 countries. Asterisk can also be integrated into Zimbra.
Learn more |
| Authentication |
Process by which your login information is used to validate your authority to enter a system, for example, verifying your username/email address and password prior to allowing you to access your mailbox. This service is commonly secured via SSL, or another encryption technology. Also called "auth". |
| BES |
Blackberry Enterprise Server. Research in Motion (RIM)'s server for synchronizing Blackberry devices over-the-air (OTA) to mail, contacts, calendars and tasks. |
| Blacklist |
Anti-spam term, indicates a known "bad" IP address (internet protocol address). This could be an address that has been hijacked by spammers, or one from a poorly maintained and legitimate site that allows mail relaying from unauthorized parties, including spammers.
In the 01.com shared hosting environment, each individual user has his/her own Blacklist, a list to which you may add email addresses, and even entire domains, from which you *never* want to receive email again.
The opposite of a Blacklist is a Whitelist. A form of Blacklisting is greylisting.
Learn more |
| cli |
Command-Line Interface. Commonly refers to the collective set of Zimbra command-line tools, such as zmprov, accessed by SSH (secure shell).
Learn More |
| Conversation |
Within Zimbra, Conversations are a user-interface feature that presents email threads (emails sharing the same subject line) as a single Conversation listing. Users can expand the Conversation to view all emails within it.
This feature can be turned off, so that messages appear in order by date received, for example. |
| cos |
Class of Service. A policy that describes an object in the Zimbra LDAP data schema, which contains settings for variables such as user mail quotas. Each Zimbra account includes a COS, and the account inherits all the settings from the selected COS. |
| delegation |
To delegate in Zimbra means not only to share, but also to share with specific privileges to either only View, or to Manage, which enables others to make changes to the delegated information, including moving, adding to and deleting the information. Delegated information can include email folders/directories, task lists, calendars, contacts, notebooks of documents, and briefcases of files. |
| distribution list |
A mailing list within Zimbra. Mailing lists are single email addresses that distribute in-bound mail to multiple other email addresses both local to the server (within the same domain), and externally (to outside domains and systems). Mailing lists are free and unlimited within the 01.com shared Zimbra hosting environment, as well as within self-licensed copies of the Zimbra collaboration suite.
For example, you may have a distribution list called sales@yourdomain.com, to which you have associated various other email addresses. When email comes into this address, it is automatically directed to the associated email addresses, for example, charles.salesperson@yourdomain.com, linda@yourdomain.com, and linda.salesperson@comcast.com (Linda's home email address).
You may use one-to-one distribution lists to map internal addresses to outside email addresses, particularly useful to avoid licensing and hosting fees for people that need to receive email at your domain, and don't need the Zimbra feature set. |
| dns |
Domain Name System is an Internet directory service, actually the true "killer app" of the internet.
DNS is how domain names are translated into IP addresses (names to numbers, kind of like an automatic phone book), and DNS also controls email delivery. Correctly configured DNS is required for Zimbra and its Postfix to route messages to remote destinations.
Learn more |
| domain name |
Usually refers to an internet registered domain name, such as "01.com," or "yourdomain.com." A domain name is required for 01.com Business Hosting, so that you may add mailboxes to the domain. In contrast, the Personal Hosting service comes with a single mailbox at the domain (and hostname) @zimbra.01.com. |
| Downloads |
Usually refers to the Downloads section of the 01.com online Help Desk. Clients may download up-to-date versions of the Zimbra software, beta software, as well as documentation, white papers and other information there.
Note that for clients with domain admin or admin privileges, recent software downloads are available from the domain admin control panel, too. |
| encryption |
The process of scrambling data to make it incomprehensible to anyone or system without the special information to de-scramble the data. Typically used to secure data such as passwords and other private information sent across otherwise unsecured networks, such as the public internet. SSL, TLS and VPN are all examples of encryption technologies.
Learn more |
| FCrDNS |
Forward Confirmed Reverse DNS is when an IP address has both forward (name -> IP) and reverse (IP -> name) DNS entries that match each other. This seems necessary for normal operation of Zimbra servers.
Learn more |
| FQDN |
Fully qualified domain name. The hostname and the path to the host. For example, www.01.com is a fully qualified domain name. www is the host, 01 is the second-level domain, and .com is the top level domain.
Also see FCrDNS, or Forward Confirmed Reverse DNS. |
| GAL |
Global Address List, the Zimbra version of a company directory. Lists contact information, including email addresses, for all employees within an organization. The GAL can be reached via mail clients that use the Zimbra Connector software, such as Outlook, or by computers setup to use LDAP securely. There are knowledge base articles available from the 01.com online help desk explaining how to configure systems to access the GAL for enterprise Server Care and shared hosting environment clients. |
| Help Desk |
Among other features, the 01.com Help Desk delivers a web ticketing and issue tracking system that enables you to prioritize issues, and track responses over time. The record of tickets is not deleted, can be referred to during the life of service with 01.com. Other Help Desk features include: software downloads, RSS News, private Knowledge base, and initiate remote control screen sharing session for remote diagnostics and help. The 01.com Help Desk is available18 hours a day, 7 days a week via chat. Our AIM or iChat screen name is: help@01.com |
| hostname |
The name preceding the internet domain name. For example, in zimbra.01.com, "zimbra" is the hostname, and "01.com" is the domain name.
Please see the glossary here for more information about "domain name". |
| HTTPS |
Hypertext Transfer Protocol over Secure Socket Layer. A method to encrypt communication , typically over the internet to secure transactions such as those containing passwords, usernames, and credit card numbers. 01.com uses public SSL certificates to provide credible, secure, 256-bit encryption for its customers. |
| IMAP |
Internet Message Access Protocol is a method of accessing email, synchronizing the mail between a server and one or more email clients. |
| IMAPsync |
The scripts/software used to migrate email from one IMAP-compatible email server to another. This service is provided free-of-charge by 01.com into the shared Zimbra hosting system. Other means of migration may be available, including directly contacts and calendars, and other information from for example Exchange, Lotus Notes, and Groupwise. |
| J2Me |
Java Platform, Micro Edition or Java ME. Sun Microsystems' software for small devices such as cell phones, PDAs and set-top boxes.
Learn more |
| Java |
Java is an industry standard object-oriented programming language. Used for the core Zimbra application server.
Learn more |
| Javascript |
Scripting largely developed by Netscape that can interact with HTML source code. Technology used in the Zimbra Web Client.
Learn more |
| knowledgebase |
Usually refers to the 01.com private Knowledgebase available to clients from the 01.com online Help Desk. This is repository of organized information, indexed and searchable by relevance, often illustrated by screen shots that document Zimbra setup, configurations, migrations and use to help clients get the most utility from Zimbra and 01.com's Zimbra solutions. The Knowledgebase is updated daily by the 01.com help desk team and executives. |
| LDAP |
Lightweight directory access protocol. A directory services protocol. Versions of LDAP include Active Directory, Open Directory, and E-directory, among others. Zimbra uses a version of LDAP called OpenLDAP. |
| MAPI |
Messaging Application Programming Interface. A system built into Microsoft Windows to enable different email applications to work together. T
he Zimbra Outlook Connector is an Outlook plug-in provided free-of-charge with the Zimbra Network Edition that enables a MAPI connection to the Zimbra server from Outlook 2003 and 2007.
Learn more |
| MIME |
Multipurpose Internet Mail Extensions, a specification for formatting non-ASCII Internet message content such as image files. It's the standard format used to store messages in the Zimbra Message Store.
Learn more |
| mx |
Mail eXchange record in the domain name system information for a particular domain, such as domain.com, where the MX record might be mx.01.com. An MX record is an entry in a domain name database that identifies the authoritative mail server(s) responsible for receiving emails for that domain name. The email system relies on DNS MX records to transmit email. |
| Open Source |
Refers to software created by groups of users for non-commercial distribution, where source code is published rather than proprietary.
Zimbra has an open source basis, and also layers commercial, proprietary software on top, delivering added value. The differences between Zimbra's open source and commercial software versions are enumerated here: http://www.zimbra.com/products/product_editions.html
Learn more |
| POP |
Post Office Protocol (POP or POP3) is used to retrieve email from a remote server over TCP/IP (Internet protocol) and save it to a local computer. Advantages of IMAP over POP
Learn more |
| provisioning |
The process of creating accounts or other data, usually in batch or automated fashion. |
| quota |
Quota is the space limit set for each mailbox. It is typically referred to in units of gigabytes (GB), which is 1000 megabytes (MB) each, and may be set for each mailbox independently by the domain admin from just 10 MB to more than 11GB each.
In both the shared Zimbra hosting and dedicated blade server environment, 01.com charges from $1 to $2/mo per GB for storage on our fibre-attached SAN, depending on the total volume of storage across all accounts within a given domain.
Learn more at our Zimbra shared hosting pricing page. |
| RBL |
Real-time black hole List. Usually refers to internet servers that, as a public service, provide Blacklists, lists of known bad IP addresses from which mail should be blocked, because the servers are either known to be spammers, or are unsecured and exploited by spammers. 01.com ASAV system uses RBLs to help stop spam at the borders of the network.
Learn more
|
| redo log |
Detailed transaction log for a Zimbra server, used for replay and replication. Used in conjunction with incremental and full data backups to restore a Zimbra server, or an individual mailbox, to a particular date and time.
01.com's shared Zimbra hosting environment uses redo logs and backups to enable restore of individual mailboxes up to 30 days old. |
| resource |
A resource is a location or resource that can be scheduled within the Zimbra web client (webmail).
For example, a company car that is shared, or a conference room. Resources and locations can be created from the domain admin control panel. |
| REST |
REpresentational State Transfer. The Zimbra REST interface can be used during migrations of contact and calendar information between heterogeneous groupware servers. Zimbra REST overview.
Learn more |
| RSS |
Really Simple Syndication. A format used to publish information from frequently updated sources.
01.com uses RSS to distribute its News about scheduled maintenance, and other updates and upgrades. The News is available to clients from the 01.com Help Desk. There is a Knowledgebase article on how to subscribe to the 01.com RSS News in most modern web browsers and many mail client applications.
Learn more |
| SaaS |
Software as a service.
First referred to as ISP (internet service provider), then ASP (application service provider). |
| san |
Storage Area Network. A high-availability, highly scalable data storage system. 01.com's shared Zimbra hosting environment uses fibre-channel attached SAN technology. Also the first word in various names, such as San Mateo. |
| scheduled maintenance |
Scheduled systems maintenance, such as upgrading, is communicated from our
1. systems status page http://status.01.com
2. list and alerts server (listserve) to account holders and those who subscribe
3. via RSS News feed from private help desk: https://helpdesk.01.com
Primary data center: 10PM Saturday nights until 10AM Sunday mornings, CST (5AM Sunday until 5PM Sunday, CEST). During this period of time, 01.com may perform systems maintenance activities that may result in down-time for some or all of its clients hosted at its primary data center, located in Chicago, IL, USA.
Secondary data center: 6PM Saturday evenings until 6AM Sunday mornings, CEST (11AM Saturday until 11AM Sunday, CST). During this period of time, 01.com may perform systems maintenance activities that may result in down-time for some or all of its clients hosted at its secondary data center, located in Amsterdam, Netherlands. |
| SMTP |
Simple Mail Transfer Protocol. The service used for outbound mail delivery. 01.com's shared Zimbra hosting environment uses the alternate port, 587, to enable secure, authenticated, outbound email for clients even when their ISP is blocking the common port 25. This is a load-balanced service in the 01.com shared Zimbra hosting environment, and the outbound mail name is smtp.01.com.
Learn more |
| SOAP |
Simple Object Access Protocol, an XML-based messaging protocol used for sending requests for Web services. The Zimbra servers use SOAP for receiving and processing requests, which can come from Zimbra command-line tools or Zimbra user interfaces.
Learn more |
| spam |
Unsolicited commercial email (UCE). Spammers sometimes refer to their output as bulk business email.
01.com has a strong anti-spam policy written into its agreements, and takes measures during sign-up and activation of accounts to make spamming through 01.com unprofitably difficult.
Learn more |
| SPF |
Sender Policy Framework. "SPF allows the owner of an Internet domain to use special format of DNS TXT records to specify which machines are authorized to transmit e-mail for that domain. The main benefit of SPF is to people whose e-mail addresses are forged in the Return-Paths. They receive a large mass of unsolicited error messages and other auto-replies, making it difficult to use e-mail normally. If such people use SPF to specify their legitimate sending IPs with a FAIL result for all other IPs, then receivers checking SPF can reject forgeries, reducing the amount of back-scatter." From the Wickpedia entry on SPF. |
| SQL |
Structured Query Language, used to look up messages in the Message Store database.
Learn more |
| SSL |
Secure Sockets Layer. Also the more modern TLS. SSL provides security for both the password and the following data between two points across the internet, for example, between a computer and a Zimbra server. The 01.com shared Zimbra hosting environment uses SSL to deliver 256-bit encryption for all services, including http, smtp, pop and imap. |
| tag |
A Zimbra Web Client (webmail) feature. Users can define tags with names and colors and apply them to mail messages to aid in searching by category/tag. |
| undelete |
While it has an unlimited retention policy (we store your mail until you delete it), 01.com maintains 30 days of backups of your mailboxes in its cloud hosting environment, enabling us to restore any one of your mailboxes to any particular date and time since its last full backup. We do not charge for this process, at which time we typically restore your mailbox to a new name, such as yourname_restore@yourdomain.com, so you can retrieve your message(s), prior to deleting the restored mailbox. Full backups are performed over the weekends, incremental backups are performed nightly (CST).
If you have your own Zimbra server, you may define the amount of time you wish to keep backups, and your retention policy, too. |
| VARs |
Value added reseller.
01.com is both an HSP (Hosting Service Provider), and VAR for Zimbra. This means 01.com is authorized both to offering monthly, turn-key hosting services, and also sells Zimbra licenses to organizations that want to run Zimbra themselves, at their own data centers, offices, or on dedicated Zimbra servers hosted at 01.com data centers.
As an authorized VAR, 01.com sells Zimbra licenses at the same price, including discounts, as Zimbra itself. Zimbra makes the software, and 01.com delivers value-added services including licensing, installation, migration, integration, server administration and monitoring, end-user training and 24/7 help desk services. |
| watcher |
A third-party public monitoring system established by 01.com to report on systems up-time. Monitored from New York, California, London, Chicago and Australia.
http://watcher.01.com |
| whitelist |
Anti-spam term for a known good mail or IP address. Mail coming from such an address may be "automatically trusted”.
Clients in the 01.com shared Zimbra hosting environment can create whitelists for each individual mailbox, and across an entire domain using the included ASAV system. The opposite of whitelists are blacklists. |
| XML |
eXtensible Markup Language.
Learn more |
| ZCS |
Zimbra Collaboration Suite.
The software made by Zimbra, the company. |
| zimbra admin |
Both a privileged person who can make changes to services and a control panel by which the changes can be made. Also know as the domain admin, or simply the admin.
There are 3 basic levels of privileges in Zimbra: user, domain admin, admin. These privilege levels correspond to mailbox, domain-wide, and system-wide administrative access, respectively. Privileges may further more be delegated. |
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